Terms and Privacy Policy

This Terms and Privacy Policy governs your use of the website and services provided by Premier Risk Services Limited, NZBN 9429053419699, trading as Sighted Vehicle Valuations ("we", "us", "our").

By accessing our website or using our services, you agree to this Policy.

1. About Us

Sighted Vehicle Valuations is operated by:

Premier Risk Services Limited
NZBN: 9429053419699
Trading as: Sighted Vehicle Valuations
Registered Motor Vehicle Trader (MVT): M0512795

We provide independent vehicle valuation services within New Zealand.

2. Our Services

We provide professional vehicle valuation services, including but not limited to:

• Pre-accident vehicle valuations
• Market value assessments
• Sighted vehicle inspections
• Written valuation reports

All services are requested and delivered online via our website form and email communication.

3. Nature of Valuations

You acknowledge and agree that:

• A valuation is an opinion of value, not a guarantee of sale price, insurance settlement, or legal outcome.
• Market conditions, buyer behaviour, insurer policies, and external factors may affect real-world outcomes.
• Valuations are prepared for the specific purpose stated in the report and should not be relied upon for other purposes without our written consent.

4. Consumer Guarantees Act 1993

If you are a consumer under the Consumer Guarantees Act 1993 (CGA), nothing in this Policy limits your rights under that Act.

If you are acquiring services for business purposes, the CGA does not apply.

5. Fair Trading Act

We comply with the Fair Trading Act 1986. All representations made by us are provided in good faith and based on available information.

6. User Responsibilities

You agree to:

• Provide accurate and complete information about the vehicle.
• Disclose any known modifications, damage, or relevant history.
• Ensure any information submitted is lawful and accurate.

We are not responsible for errors arising from incorrect or incomplete information supplied by you or third parties.

7. Turnaround Times

Any stated turnaround times (including 12-hour or same-day delivery) are targets, not absolute guarantees, and may vary due to:

• Incomplete information
• High demand
• Force majeure events

We will always act reasonably to meet stated timeframes.

8. Fees and Payment

All fees are quoted in New Zealand Dollars (NZD) unless stated otherwise.

Full payment is required in advance before any valuation work is commenced.

No research or report will be undertaken until payment has been received in full.

Once payment has been made and work has commenced, no refunds will be provided, except where required by law.

We reserve the right to cancel or decline any request for service at our discretion.

9. Limitation of Liability

To the maximum extent permitted by New Zealand law:

• We are not liable for any indirect, consequential, or economic loss arising from reliance on our valuation.
• Our total liability for any claim is limited to the amount paid for the relevant service.
• We do not accept liability for decisions made by insurers, financiers, buyers, sellers, or legal parties.

10. No Legal or Financial Advice

Our services do not constitute legal, financial, insurance, or investment advice. You should seek independent professional advice before making decisions based on a valuation.

11. Intellectual Property

All content on this website and in our reports, including text, logos, branding, and valuation templates, are the intellectual property of Premier Risk Services Limited.

You may not reproduce, distribute, or modify our materials without written permission.

12. Use of Website

You must not:

• Use the website for unlawful purposes
• Attempt to interfere with its operation
• Upload malicious code or content
• Scrape or copy content for commercial use

We reserve the right to restrict access to our website at any time.

13. Third-Party Information

We may rely on third-party data sources (e.g. market listings, pricing databases). We do not guarantee the accuracy of third-party information.

14. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, system outages, or government actions.

15. Privacy and Personal Information

We collect, use, and protect personal information in accordance with the Privacy Act 2020 (NZ).

16. Information We Collect

We may collect personal information including:

• Name
• Email address
• Vehicle details (make, model, year, condition, usage)
• Information submitted through our online form
• Payment confirmation details (via secure third-party providers)

17. How We Collect Information

We collect information when you:

• Submit a form on our website
• Communicate with us via email
• Upload images or documents relating to a vehicle

18. How We Use Your Information

We use your information to:

• Provide valuation services
• Communicate with you by email
• Prepare valuation reports
• Process payments
• Comply with legal obligations
• Improve our services

19. Disclosure of Information

We may share your information with:

• Payment providers
• Contractors or data providers (if required)
• Insurers or third parties only with your consent
• Legal or regulatory authorities if required by law

We do not sell or trade personal information.

20. Storage and Security

We take reasonable steps to protect your information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure or alteration

Information is stored securely using reputable cloud-based systems.

21. Access and Correction

You have the right to:

• Request access to your personal information
• Request correction of any inaccurate information

Requests can be made by emailing admin@svv.nz.

22. Cookies and Analytics

Our website may use cookies and analytics tools to:

• Monitor traffic
• Improve user experience
• Analyse performance

You may disable cookies in your browser settings.

23. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes

24. Privacy Complaints

If you believe we have breached your privacy rights, please contact us first.

If unresolved, you may contact the Office of the Privacy Commissioner (NZ).

25. Governing Law

This Policy is governed by the laws of New Zealand, and the New Zealand courts have exclusive jurisdiction.

26. Changes to This Policy

We may update this Terms and Privacy Policy from time to time. The latest version will always be published on our website.

27. Contact

For any questions about this Policy, contact:

Sighted Vehicle Valuations
Premier Risk Services Limited
NZBN: 9429053419699
Email: admin@svv.nz