Resources
Plain-English guides to insurance claims, total losses, and vehicle valuations in New Zealand, written from more than two decades of industry experience.
What to Do After a Car Accident
A step-by-step guide to the moments after an accident: keeping everyone safe, exchanging details, notifying your insurer, and how the claims process unfolds from there.
Read the guide → Insurance claimsMy Vehicle Has Been Written Off – What Happens Next?
A complete NZ guide to the total loss process: what “written off” actually means, how settlements are calculated, and your options if you have questions along the way.
Read the guide → Insurance claimsWhat Information Do You Need to Get Your Excess Waived When You’re Not at Fault?
Not at fault in an accident? What your insurer needs before they’ll waive or refund your excess, why the registration number matters most, and how to document the scene to support your case.
Read the guide → Vehicle valuationsThink Your Insurance Write-Off Valuation Is Too Low? Here’s What to Do
A valuation is an assessment, not a fixed figure. What a proper total loss valuation should include, how to check yours, and what to do if it falls short, including obtaining an independent pre-accident valuation.
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